FAQs

Got a question?We've surely got the answer.

We gathered everything our customers ask before they order, with clear, short answers… and no fluff.

Most asked:
100% originalFrom the official agent in the Kingdom
Free shippingOn orders from 750 SAR
24 hoursJeddah delivery; rest of the Kingdom 3 to 7 days
7 daysTo return or exchange
01

Trust & authenticity

The first question everyone asks… and the most important.

Are your perfumes original?+
Yes, 100% original and from the official agent.

Every fragrance we sell is bought only from the brands' official agents and authorized distributors inside Saudi Arabia, and it is covered by our Golden Guarantee. The bottle you receive is the same one on the agent's shelf.

Our promise
Where do your perfumes come from?+
From the official agent or authorized distributor inside the Kingdom, and nowhere else.

We never deal with any seller or source outside the Kingdom, however tempting the price.

Why are your prices lower than the showrooms?+
Because we run no showrooms… so you don't pay for them.

A showroom price carries rent, sales staff salaries, fit-out and running costs. We don't have those costs, so you pay for the fragrance itself, and the fragrance stays exactly the same.

Our promise
What is the Golden Guarantee?+
A guarantee that your fragrance is original, or you return it and get your money back.

Every fragrance on Perfumes For Less is 100% original. If it is proven that a product you received is not original, you have the right to return it and get your money back.

Who is behind Perfumes For Less?+
An officially registered Saudi site, and you can check it yourself.

Perfumes For Less is a trademark owned by Vera Innovation and IT Company, Commercial Registration 7053846643, registered with the Saudi Business Center.

Our story
02

Orders & payment

Pay your way… securely.

Which payment methods do you accept?+
mada, Visa, Mastercard, Apple Pay and more… plus instalments with Tabby and Tamara.

We accept mada, Visa, Mastercard, American Express, Apple Pay, Google Pay and STC Pay. Payment details are sent to our payment provider over a secure connection.

Can I pay in instalments?+
Yes, in 4 interest-free payments with Tabby or Tamara.

Choose Tabby or Tamara at checkout and split the amount into 4 interest-free payments, subject to the provider’s terms.

Do you offer cash on delivery?+
No, cash on delivery is not available.

You can pay by card or Apple Pay, or split it with Tabby or Tamara.

Can I cancel my order?+
Yes, before we process it.

If the order has already shipped, cancelling it is treated as a return, and you are refunded once the shipment is back with us.

Returns policy
Can I change my address or phone number after ordering?+
Yes, but only before shipping.

So please check your address and phone number before you confirm your order.

The perfume I want isn't on the site. Can you get it?+
Usually, yes. Request it from the brand page.

Open the brand from our Shop by Brand page and send us a special request with the fragrance name and your mobile number. We will come back to you with the price and availability.

Shop by brand
Can you help me choose a fragrance?+
Of course, in more ways than one.

Compare two fragrances side by side, find your scent in 30 seconds with our fragrance quiz, shop by fragrance family or occasion, or ask Fulla, your fragrance advisor.

Fragrance quiz
03

Shipping & delivery

Your fragrance reaches you fast… and chilled.

How much is shipping?+
Free from 750 SAR, and 39 SAR below that.

Shipping within Saudi Arabia is free on orders of 750 SAR or more, and 39 SAR on smaller orders. International shipping is free from 1,000 SAR; for smaller orders the fee is shown before you pay.

Shipping policy
When will my order arrive?+
Jeddah within 24 hours, the rest of the Kingdom in 3 to 7 business days.

Timing starts from order confirmation. We deliver daily except Fridays, public holidays and Eid.

What is chilled shipping?+
Your fragrance travels to you cool, and the heat of the road never touches it.

Heat is the biggest enemy of perfume. That is why our orders reach you with our shipping partner in refrigerated vehicles, so your fragrance arrives the way it left the agent’s shelf, even in the Saudi summer.

How can I track my order?+
You get a tracking number by SMS or email.

As soon as your order ships, we send you a tracking number so you always know where it is.

Do you ship outside Saudi Arabia?+
Yes.

Delivery time depends on customs in your country, and any customs duties or taxes are the customer's responsibility.

Shipping policy
04

Returns & exchanges

A clear, written policy… no surprises.

When can I return or exchange a product?+
Within 7 days of delivery.

The product must be unused and in its original condition, with the cellophane intact, the golden security seal in place, and the invoice.

Returns policy
Is there a return fee?+
80 SAR… unless the mistake is ours.

If you received a wrong, damaged or defective item, the return is on us, free.

I received a wrong or damaged item. What do I do?+
Contact us within 7 days with a photo, and leave the rest to us.

We arrange a free return and send the correct item or a replacement, or refund you. Our tip: check your order before you open the cellophane.

What can't be returned?+
Opened or used perfumes.

Also products without their original cellophane, box or golden security seal, as well as oils and incense.

When will I get my refund?+
Within 14 days from the date we receive the product, inspect it and approve the return.

The refund goes to the same payment method once we receive and inspect the product.

05

Points & the club

Every order… gives back.

How do points work?+
Every 1 SAR = 5 points, and every 100 points = 1 SAR off.

Points are added to your account with every order and come back to you as a discount on future orders.

PFL Scent Club
How many points do I get for signing up?+
3,000 points as a welcome gift.

Create your account in the PFL Scent Club and 3,000 points are added right away.

When can I use my points?+
On orders over 300 SAR.

You can redeem between 3,000 and 5,000 points each time.

Do points have a cash value?+
No, points are for discounts only.

They can't be cashed out or transferred to another account.

06

Tester perfumes

The same fragrance… in a simpler box.

What is a tester?+
The exact same original fragrance, in a simple box.

A 100% original fragrance made by the brand itself for trying in stores: same formula, concentration and longevity. The difference is the box, and it may come without a cap.

What is a tester?
Is a tester new?+
Yes, brand new and completely unused.

We get it directly from the official agencies and authorized distributors, like all our fragrances.

07

Privacy & contact

Your data is safe with us.

Is my personal information safe?+
Yes, it stays confidential and we share it with no one.

We never share your data with any third party without your consent, unless it is needed to fulfil your order or required by law.

Privacy policy
How can I contact you?+
WhatsApp or call our unified number 9200 18973.

Or email customercare@perfumesforless.com, and include your order or shipment number so we can help you faster.

Contact us
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A real team that knows fragrance, and Fulla is here any time.